Terms & Conditions

1. Agreement to Terms

By accessing and using the City Link Chauffeurs website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on City Link Chauffeurs's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations from the materials
• Transfer the materials to another person or "mirror" the materials on any other server
• Use automated tools to access the website
• Attempt to gain unauthorized access to our systems

3. Booking and Reservations

3.1 Booking Process

Bookings are subject to our acceptance and confirmation. We reserve the right to refuse or cancel any booking at our sole discretion. A booking is not confirmed until you receive a confirmation email with your booking reference number.

3.2 Cancellation Policy

• Free Cancellation: Cancellations made more than 24 hours before the scheduled pickup time are refunded in full
• Late Cancellation: Cancellations made within 24 hours of pickup are subject to a 50% cancellation fee
• No-Show: Failure to use the service as booked will result in the full fare being charged

3.3 Modifications

Modifications to existing bookings are subject to availability. You may modify your booking up to 24 hours before the scheduled pickup time. Changes made within 24 hours may incur additional charges.

4. Payment Terms

4.1 Payment Methods

We accept various payment methods including credit cards, debit cards, and other online payment options. Payment must be received before or at the time of service.

4.2 Pricing

All prices quoted are in USD unless otherwise stated. Prices are subject to change without notice. The price at the time of booking is the price you will be charged unless additional services are requested.

4.3 Additional Charges

Additional charges may apply for:

• Extra stops beyond the initial route
• Waiting time exceeding 15 minutes
• Tolls and parking fees
• Late-night surcharges (after 10 PM)
• Special requests or requirements

4.4 Refunds

Refunds are processed in accordance with our cancellation policy. Refunds will be credited to the original payment method within 5-7 business days.

5. Service Standards

5.1 Vehicle Standards

Our vehicles are well-maintained, clean, and equipped with modern amenities. We maintain rigorous quality standards for all our vehicles and conduct regular inspections.

5.2 Driver Standards

Our drivers are professionally trained, courteous, and knowledgeable about local routes. All drivers undergo background checks and meet strict professional standards.

5.3 Punctuality

We aim to arrive within 10 minutes of your scheduled pickup time. In the event of unavoidable delays, we will notify you as soon as possible.

6. Passenger Responsibilities

As a passenger using our services, you agree to:

• Be ready at the designated pickup location at the scheduled time
• Provide accurate booking information
• Comply with all traffic laws and regulations
• Treat our drivers and vehicles with respect
• Not engage in disruptive, offensive, or illegal behavior
• Not consume alcohol or use drugs during the service
• Not smoke in our vehicles
• Not damage or vandalize our vehicles
• Report any accidents or incidents immediately

7. Liability and Disclaimers

7.1 Limitation of Liability

City Link Chauffeurs is not liable for:

• Delays caused by traffic, weather, or road conditions
• Loss or damage to personal belongings left in our vehicles
• Injuries or accidents during service unless caused by driver negligence
• Indirect or consequential damages

7.2 Lost and Found

We are not responsible for lost or forgotten items. Passengers should report lost items immediately. Items found will be held for 30 days before being disposed of.

7.3 Insurance

All our vehicles are insured in accordance with local regulations. Our insurance does not cover personal belongings or valuables left in vehicles.

8. Prohibited Conduct

You agree not to engage in any of the following:

• Harassment or discrimination against our staff or other passengers
• Using offensive or abusive language
• Threatening or violent behavior
• Illegal activities of any kind
• Fraud or misrepresentation
• Violation of others' privacy rights
• Unauthorized use of our website or systems

Violation of these terms may result in suspension or termination of your account and potential legal action.

9. Intellectual Property Rights

The website and all content, including text, graphics, logos, images, and software, are the property of City Link Chauffeurs or our content suppliers and are protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.

10. Third-Party Content and Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is governed by their terms and conditions.

11. Disclaimer of Warranties

The materials on City Link Chauffeurs's website are provided "as is". City Link Chauffeurs makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

12. Limitations of Liability

In no event shall City Link Chauffeurs or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on City Link Chauffeurs's website, even if City Link Chauffeurs or an authorized representative has been notified orally or in writing of the possibility of such damage.

13. Accuracy of Materials

The materials appearing on our website could include technical, typographical, or photographic errors. City Link Chauffeurs does not warrant that any of the materials on our website are accurate, complete, or current. City Link Chauffeurs may make changes to the materials contained on our website at any time without notice.

14. Modifications to Terms

City Link Chauffeurs may revise these terms of service for our website at any time without notice. By using our website and services, you are agreeing to be bound by the then current version of these terms of service.

15. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which City Link Chauffeurs operates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

16. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through the following process:

1. Informal Resolution: First, attempt to resolve the dispute by contacting our customer service team
2. Mediation: If informal resolution fails, the dispute may be submitted to mediation
3. Legal Action: If mediation is unsuccessful, either party may pursue legal action

17. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

18. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.