Privacy Policy

Introduction

City Link Chauffeurs ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Pickup and destination addresses
• Booking details and preferences
• Payment information
• Messages and inquiries through our contact form
• Account registration information

Information Automatically Collected

When you visit our website, we automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website
• Device information
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, including payment processors and booking partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your bookings and service requests
• To send booking confirmations and service updates
• To respond to your inquiries and customer support requests
• To improve our website, services, and customer experience
• To send promotional emails and marketing communications (with your consent)
• To comply with legal obligations and regulations
• To prevent fraud and ensure security
• To analyze website usage and trends
• To personalize your experience on our website

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Chauffeurs, drivers, and support staff to fulfill your bookings
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our legal rights
• Business Partners: With your consent to enhance our services
• Analytics Providers: To understand website usage patterns

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure password storage using industry-standard hashing
• Access controls and authentication protocols
• Regular security audits and updates
• Confidentiality agreements with staff and contractors

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information
• Opt-Out: Opt-out of marketing communications
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Track your preferences for personalized content
• Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information promptly.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purposes for which we use it. You can request deletion of your information at any time, subject to legal and business requirements.

10. International Data Transfer

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website and services constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

13. Additional Information

This Privacy Policy is part of our Terms of Service and should be read in conjunction with them. For more information about our services and terms, please visit our Terms & Conditions page.